Privacy
Policy

Dragonfly Natural Healing Co. ("Dragonfly," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dragonflynaturalhealingco.com, use our services, or interact with us.

Information we collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing information, and other details you provide when signing up for our services, completing forms, or contacting us.
• Health Information: Health history, symptoms, lifestyle information, and other wellness-related data you voluntarily share through assessments, intake forms, check-ins, and practitioner communications.
• Usage Data: Information about how you access and interact with our website and services, including IP address, browser type, pages visited, and time spent on pages.
• Payment Information: Payment details are processed securely through Stripe. We do not store full credit card numbers on our servers.

How we use your information

We use your information to:

• Provide, personalise, and improve our wellness programmes and services
• Communicate with you about your account, programmes, and membership
• Process payments and manage billing
• Send relevant educational content and programme updates (with your consent)
• Respond to your inquiries and provide support
• Comply with legal obligations

How we protect your information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit, secure payment processing through Stripe, and access controls limiting who can view your health information to only the practitioners directly involved in your care.

Information sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services (such as payment processors, email platforms, and hosting providers), subject to confidentiality agreements. We may also disclose information when required by law.

Your rights

You have the right to access, correct, or delete your personal information. You may also request that we restrict or stop processing your data. To exercise these rights, contact us at [email protected]. You may unsubscribe from marketing communications at any time using the link provided in our emails.

Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected].